Tenancy Specialist

Tenancy Specialist
Based in North London
Temp on going contract
-26.24 per hour Umbrella

To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.

Key Accountabilities

• Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
• The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
• Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs.
• Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
• Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc.
• Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response.
• Liaising with internal and external agencies such as Women''s Aid, NFI, local authorities, mediation, solicitors or support services