Tenancy and ASB Specialist

Housing Officer: Tenancy and ASB Specialist known internally as a Local Housing ManagerLocation: Chalkhill, HA9 9FXSalary Banding: £41,237 - £43,406Contract Type: Perm - Based on a 37.5hr week - Monday to FridayAccess to transport is required for this role.This roleWe are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch.You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential.Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you''ll need to succeed: Essential car user or access to transport Experience of working ..... full job details .....