Temporary Post Sale Experience Coordinator New London

About Sotheby''s

LondonThe Role

This is a 12 month temporary role. Responsible for timely and accurate Post Sale Experience task processing and the provision of high-quality client service, predominately via email/telephone.Responsibilities

Manage and resolve client queries, complaints and special requests with professionalism and efficiency.Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale communication and alignmentSupport Post-Sale Shipping by assisting with day-to-day activities within the teamTriaging Freshdesk Tickets and Client Phone calls where appropriate.Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’sReporting on available shipping quotes and issuing to clients in a timely mannerProcessing VAT refunds and resale certificatesDocument managementGenerating payment links where requiredAssisting in the arrangement of client collections by coordinating with all relevant parties and providing lot location information to clients.Review the daily ship list, to ensure that all property is available for collection the following dayEnsuring all calls are answered in a timely manner.Escalating of Freshdesk tickets to relevant departmentsWork in collaboration with Post-sale Shipping, Client Accounts Receivable Managers and Financial TeamIdeal Experience and Competencies

Calm demeanour, especially under pressureWell presented with a friendly, enthusiastic and welcoming dispositionExceptional oral and written communication skillsExceptional Client Service skillsA second European language is desirableLogical and practical thinking, with excellent resourcefulness and problem solving skillsHighest standard of confidentiality, discretion and work ethicAbility to work both independently and to partner with colleaguesStrong organisational skills and follow throughPrior experience with SAP is preferableTo view our

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click here .The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it ..... full job details .....