Negotiable
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.THE ROLEEstablished in 1744, Sotheby’s is the world’s largest, most trusted and dynamic marketplace for art and luxury. We empower our international community of collectors and connoisseurs to discover, acquire, finance and consign fine art and rare objects. Our reputation for trust and authenticity is backed by our unparalleled global network of specialists spanning 40 countries and 50 categories, which include Contemporary Art including NFTs, Modern and Impressionist Art, Old Masters, Chinese Works of Art, jewellery, watches, wine and spirits, and interiors, among many others. Guided by our forward-thinking spirit of innovation, we host over 600 auctions annually and offer a cross-category selection of items available for immediate purchase via both digital and physical shopping experiences as well as private sales.Post-Sale Coordinator works as part of a Post-Sale “pod” that is responsible for supporting clients through the post-sale process in accordance with company policies and best practices whilst delivering high-quality client service.This role is currently being advertised as a Zero Hour temporary role.The responsibilities of this position include but are not limited to the following:RESPONSIBLITIESWork as part of a Post-Sale Shipping team, ensuring all post-sale actions and SLAs are met in a timely and professional mannerSupport the wider team with sale related tasks based on client needs and manager prioritizationIssuing timely and accurate client communicationsEscalate any risks or issues impacting client experience within a timely manner and recommended remedial actionsEnsure financial transactions (eg waiving charges – storage, interest) comply with corporate governanceRespond to general client inquiries e.g., general correspondence, phone inquiries, letters etc.Partner with other business areas, including Intelcia, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfactionWork with the Specialist departments to action and follow up on shipping and collection recommendations for unsold propertyParticipate in project work as requested by Head of ShippingInvoicing, Payment and Collections:Process and allocate incoming shipping payments to client accounts and perform daily reconciliations to ensure completenessManage third party payments and the suspense/unidentified account - escalating payments to client accounts receivable managers to assist with resolutionAuthorise the financial release of propertyLiaise with internal and external contacts to transfer Temporary AdmissionProcess third party collection authorizations, VAT refunds and resale certificatesAssist the front of house Client Service Representatives team when necessary, dealing with client payments and queries in personShipping coordination:Arrange the shipping and associated logistics requirements for all outbound property; both domestic and internationalMonitor and execute quote requests in a timely manner in line with established service levelsPrepare automated quotes, process any required changes to quotes, and accept quotes in Sotheby’s systemsObtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients;Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimise cost to the business and our clientsAssess and verify the requirements of a proposed shipment, including method of transport, packing, etc.; and enter or validate this information in Sotheby’s systemsFor all accepted quotes and approved transfers of outbound property, contact vendors and issue instructions for packing, local transportation, shipping and securityRespond to and resolve shipping and logistics enquiries/issues, including issues related to licensing and hand carriesMonitor the progress of international and domestic outbound shipments of property, conferring with vendors to troubleshoot and rectify problems in a proactive and timely manner whilst ensuring that the relevant parties are kept informed accordinglyResponsible for all export license applications for applicable propertyLiaise with the Shipping Manager to provide input on shippers’ performance of service level requirements and KPIs, along with client issues and feedbackEnsure property is shipped in compliance with all applicable laws and regulationsMaintain and scan all required documentation associated with shipments in accordance with department proceduresPrepare customs documents and submit to the appropriate regulatory bodies or shippers, ensuring the accuracy of the information and its timely submission;Ensure timely collection of invoices and payment to appropriate shipping and external services vendors.PO reporting and GTS returnsIDEAL EXPERIENCE and COMPETENCIESDegree holder in relevant field preferredAt least 3+ years’ related work experience desirableExcellent client service skills with demonstrated capability in active listening, empathy, service orientation and patienceExemplary written and verbal communication skills and a high level of attention to detailStrong knowledge of logistics, including current domestic and international packing methods, transportation methods and regulatory compliance is advantageousWell presented with a friendly, enthusiastic and welcoming dispositionLogical and practical thinking, with excellent resourcefulness and problem-solving skillsExisting knowledge of logistics, including current domestic and international packing methods, transportation methods and regulatory compliance is desirableAbility to learn quickly and apply knowledge to new scenariosUnderstanding of how to escalate to management appropriately to ensure a smooth client experienceComfortable working in a fast paced, deadline driven and reactive environment with the ability to remain calm under pressureAbility to work both independently and to partner with colleaguesPrior experience with SAP and Freshdesk is an advantageStrong knowledge of Microsoft Office particularly Word, Excel, Outlook.Able to work flexibly and on evenings as and when requiredA second European language, particularly French, German or Italian, is preferred but not requiredPrior experience with fine art shipping is desirableTo view our
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.The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.*First Name *Last Name *Email *PhoneResume/CV *Have you previously worked/do you currently work for Sotheby''s? *I am a current Sotheby’s employeeI am currently in Sotheby''s Associates ProgramI am a former Sotheby’s employeeI have never been employed by Sotheby''sIf yes, please provide estimated dates you were employedHow did you hear about this opportunity? *If you heard about this opportunity from a Sotheby''s employee, who referred you?Are you authorized to work in the country in which this job is offered? * Select...Will you now or in the future require Sotheby''s sponsorship to continue or extend your current work authorization status? * ..... full job details .....
Negotiable