Temporary Customer service/Telesales Assistant

Temporary Customer Service and Telesales AssistantDorking Office Based Part-Time 3 Days per Week £13 £15 per hour depending on experience An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service and Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension. Working 3 days per week (ideally Monday Wednesday, up to 21 hours), you ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process. The Role Your main responsibilities will include: Calling previous and potential customers Following up with people who have started but not completed an online submission Answering questions and providing information clearly and confidently Helping customers navigate an online platform and complete their submission Following up by email with relevant information and links Maintaining accurate records of calls, outcomes and follow-ups Managing a database and keeping information up to date Escalating technical or more complex queries where required Working towards agreed call and conversion targets About You We re looking for someone who is: Friendly, confident and comfortable on the phone Naturally personable with a good telephone manner Organised, proactive and able to manage follow-ups Confident communicating with people internationally Comfortable explaining processes and helping people online ..... full job details .....