Temporary

Temporary Customer Service Representative - Edinbur

Love Success PLC

Edinburgh, EH1 3EG

Up to £13.5 per hour

Posted: 02 September 2026 (Today)

Closing date: 01 October 2026

Ref: LJC/ECS123

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About the Role

Temporary Customer Service Representative - Edinbur position based in Edinburgh offers an immediate start for three months, paying up to £13.50 per hour plus holiday accrual. You will handle visa applications and renewals as the primary contact for applicants, guiding them through each stage of their visit. This office-based role requires a valid DBS certificate and involves 37.5 hours weekly on a rota, including some Saturdays, with shifts between 8:00am and 5:30pm. Your duties include greeting clients, helping with form completion, and verifying documentation for accuracy. Strong communication skills, patience, and adaptability are essential for managing varied customer needs efficiently. Prior administrative or customer-facing experience proves advantageous.

Location: Edinburgh (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 Months
Hours: 37.5 hours per week, rota basis

Monday to Wednesday: 8:00am - 4:30pm

Thursday andamp; Friday: 9:00am - 5:30pm

Saturday: 8:00 am - 4:00 pm / 2-4 Saturdays per month

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

Greeting and assisting customers throughout the application process
Supporting applicants with completing and checking forms
Collecting biometric data and required documentation
Following structured administrative and filing procedures
Using a computer-based system to guide workflow
Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

You''ll thrive in this role if you have:

Proven experience in a customer-facing role
The ability to stay calm and professional under pressure
A can-do attitude and willingness to go the extra mile
Experience working in a fast-paced, collaborative environment
Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

Interested£

Please get in touch as soon as possible for more information. You''ll be joining a supportive, hardworking, and friendly team.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.

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