£14.51 - £21.68 per hour
About the Role
The Customer Service Operative post at Edinburgh Bus Station is offered by Pertemps Edinburgh Contracts on a full-time, temporary basis. The role involves managing live traffic movements, supporting users of the station, and maintaining facilities in a safe, clean condition. The successful candidate assists in managing passenger flow and responds to queries from travellers. Working a rotating shift pattern of seven days on followed by three or four off, hours alternate between 06:15-14:45 and 14:15-22:40, with full flexibility across Monday to Sunday required. Pay ranges from £14.51 to £21.68 per hour, depending on shift timing. Up to 33 days holiday, first aid training, and overtime are available.
Customer Service Operative Edinburgh Bus Station
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between 06.15-14.45 or 14.15-22.40
Rate of pay:
Weekday Standard - £14.51
Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) - £18.56
Weekend standard (Sat&Sun, 7am-9pm) - £17.63
Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment
Up to 33 days holiday per year
Full training will be provided. Opportunities for First Aid training, Overtime available
The Customer Service Operative will:
- Managing live traffic movements
- Service provision to users of the bus station
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition
- Assist in managing/developing and improving services and facilities at the bus station
- Ensuring that agreed levels of service are maintained
- Full training will be provided
What we are looking for:
- Ability to work within a team environment, with both internal and external partners
- Ability to interact with users of the bus station and provide clear and accurate information on services
- High level of customer service
- Strong problem solving skills
- A degree of tact, diplomacy and sensitivity, both personal and political nature
- A can-do attitude
- Literacy and strong IT knowledge
- Strong communication skills
- Excellent awareness of Health and Safety requirements
- Preferably experience of working within a live traffic environment
Personal attributes:
- Well presented
- Enthusiastic
- Resilient
- Motivated and eager to work to high standards during all shifts
- Good listening skills
- Work using your own initiative or as part of a team
- Highly reliable
- Excellent observation skills due to the high level of health and safety requirements
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