Sales and Customer Service Administrator

Job Title: Sales and Customer Service AdministratorLocation and HoursWincanton (onsite)37 hours per week: Mon-Thurs 9:00am-5:30pm; Fri 9:00am-5:00pm (1 hour lunch each day)Salary and Benefits 26,000- 28,000 per annum (depending on skills, experience and responsibilities), plus:Quarterly profit-related bonus scheme7.5% employer pension contribution (via salary sacrifice)25 days holiday + bank holidaysDeath in Service (after 6 months)Eye care support and flu vaccinationsOnsite parkingCycle to Work schemeCompany eventsAbout UsWe''re recruiting on behalf of a family-owned manufacturing business based in Wincanton. They''re looking for an enthusiastic, customer-focused administrator to join their friendly Sales Office team, supporting customers and internal colleagues to ensure orders are processed accurately and delivered on time.Role and ResponsibilitiesProcess customer orders accurately and efficiently using business systemsPrepare quotations and follow up where appropriateRespond to customer enquiries by phone and email, providing professional supportAdvise customers on product selection, availability, pricing and delivery schedulesKeep customers informed of changes to orders (pricing, lead times, delivery updates)Direct enquiries to the right colleague when specialist technical support is requiredSupport Area Sales Managers and Key Account customers to deliver an excellent experienceMaintain accurate customer records and contribute to smooth day-to-day Sales Office ..... full job details .....