Telephone Support Person

Telephone Support PersonSalary: 30,000- 35,000 per yearHours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri)Job Type: Full-time, PermanentLocation: Basingstoke (office based)About the roleWe''re looking for a Telephone Support Person to provide first-line telephone and email technical support across a full range of products. Support requests will include identifying spare parts/part numbers, advising on product selection, providing technical guidance, and supporting fault finding. This is an office-based role in Basingstoke and would suit someone with experience providing telephone support within a technical or mechanical environment.BenefitsCompetitive salary 30,000- 35,000Early finish on Fridays (4:00pm)33 days holiday inclusive of bank holidaysPension contribution from Day 1Opportunity to join Medi Cash scheme from Day 1Free onsite parking Key responsibilitiesAnswer technical help-line and priority-line calls, providing clear technical advice and resolving queries effectivelyPrioritise support to account holders over non-account holders and end usersEnsure all email enquiries and call-backs are handled efficientlyAssist in developing tools/processes to improve the effectiveness of the technical support functionPerform product conversions when required (modifying/assembling standard products to meet customer order requirements)Evaluate items returned by customers for repair or warranty replacementSupport electrical and mechanical returns by booking in items, assisting ..... full job details .....