Senior Telephone Support Person

Senior Telephone Support Person Salary: 38,000- 40,000 per yearHours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri)Job Type: Full-time, PermanentLocation: Basingstoke (with occasional UK travel for customer training/visits) About the roleWe''re looking for a Senior Telephone Support Person to provide high-quality telephone and email technical support across a broad mechanical product range. You''ll support key account customers and priority installers, helping with product selection, spare parts identification, installation/programming guidance, and fault diagnosis. You''ll also act as a day-to-day team lead for first-line support colleagues and assist the Manager with supervision, standards, and knowledge sharing. BenefitsCompetitive salary 38,000- 40,000Early finish on Fridays (4:00pm)33 days holiday inclusive of bank holidays Pension contribution from Day 1 Opportunity to join Medi Cash scheme from Day 1Free onsite parkingOpportunity to develop expertise and take ownership as a senior technical support lead Key responsibilitiesAnswer technical help-line calls, providing clear and accurate advice to customers and installersSupport and supervise 1st line support people, prioritising workload and quality of responsesPrioritise support for account holders and approved installers over non-account holders/end usersManage assigned email enquiries and call-backs efficiently and to agreed service levelsMaintain and develop strong product knowledge through ongoing training and ..... full job details .....