Technical Support Team Leader

Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.Basic salary 40K- 46K Negotiable + Bonus + BenefitsThe Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following;You will provide hands-on leadership and supervision of a busy technical and customer support teamWork closely with technical and after-sales teams to ensure all SLA''s and KPI''s are achievedEffectively processing customer technical queries via phone, email, chat or online.Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Deliver remote on-boarding training for new customers /usersInvestigate, communicate and resolve online software faults working with customer and IT teams as required. Maintain accurate record of tickets and information on the company CRM System Candidate:Ideally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service ..... full job details .....