Technical Support Coordinator

Adecco Worcester are looking for aTechnical Support Coordinator for a valued client in Worcester!

Join an innovative, growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement.

About the Opportunity

• Provide expert technical support to customers, installers and internal teams.
• Be involved in testing, product validation, technical documentation and knowledge sharing.
• Support new product development activities and contribute to service excellence.
• Work within a collaborative team environment with genuine long-term career progression opportunities.

Key Responsibilities

• Handle incoming customer and technical enquiries via phone and email.
• Provide accurate product information and installation guidance.
• Maintain and update technical documentation, certificates and product data.
• Support testing activities, product comparisons and quality assurance processes.
• Prepare reports and maintain accurate records within CRM and internal systems.
• Assist in developing training materials, installation guides and technical resources.
• Liaise with sales, purchasing, technical and marketing teams to ensure seamless customer support.
• Maintain organised testing records and ensure documentation remains compliant and accessible.

What We Are Looking For

• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving ability.
• Good IT literacy and confidence using business systems and software.
• Ability to prioritise multiple tasks and work effectively under pressure.
• Strong attention to detail and documentation skills.
• A positive, team-oriented and proactive approach.
• Willingness to learn and develop technical knowledge.

This organisation is committed to developing and promoting talent from within. As the business continues to grow, there will be opportunities to progress into senior and leadership positions for ambitious individuals looking to build a long-term career.

Ideal Background: Technical Support, Customer Support, Technical Coordinator, Product Support, Construction Products, Manufacturing Support, Quality Assurance or a similar technical customer-facing environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.