Technical Support Specialist

Overview

Technical Support Specialist

at

Kyndryl

— Liverpool, United Kingdom. This role is an entry point into IT support with a focus on customer service and problem solving. You will be the face and voice of Kyndryl, helping customers solve their problems and learning across a variety of platforms and roles.You will start with a guided onboarding, support one client on production, and progressively handle multiple interactions across chat, email, and MS Teams while delivering concierge-level care. You will collaborate with back-office teams on escalations and have opportunities to learn from mentors and senior colleagues. You can develop expertise in Microsoft 365 (especially Excel) and pursue certifications across Google Cloud, Azure, Microsoft, and more.This is a "start here, go anywhere" opportunity to explore various Kyndryl job roles and potentially advance to higher levels or more technical positions.Responsibilities

Assist customers by providing technical support and problem resolutionLearn and support a client on production during initial onboardingMulti-task across chat, email, and MS Teams to deliver interactive solutionsCollaborate with back-office teams to handle escalationsEngage with mentors and senior colleagues to grow knowledge and skillsAim to become proficient with Microsoft 365 (especially Excel) and pursue relevant certificationsQualifications

Required Skills and ExperienceGraduate / Diploma in Electronics or Computer ScienceProficiency in spoken and written EnglishKnowledge of Windows, Mac, or Linux operating systemsSupport help desk knowledgeTroubleshooting and problem-solving skillsCustomer support knowledgeActive listening and adaptability to customer needsPreferred Skills and ExperienceGraduate / Diploma in Electronics or Computer Science with IT certifications (e.g., Microsoft Azure Fundamentals / Microsoft EndPoint Administrator / RHCE / CCNA / ITIL)Experience with Windows, Mac, or LinuxTroubleshooting and problem-solving expertiseCustomer and help desk experienceExperience adapting approaches to customer needsBeing You

Diversity and inclusion are core to Kyndryl. We welcome people of all cultures, backgrounds and experiences and support an equitable culture through Inclusion Networks and company-wide programs.What You Can Expect

State-of-the-art resources and Fortune 100 clients provide opportunities to innovate, build new capabilities, and form new relationships. Kyndryl offers benefits that support well-being and family needs, learning programs for certifications (e.g., Microsoft, Google, Amazon, Skillsoft), and opportunities to volunteer through a company-wide platform.Get Referred!

If you know someone at Kyndryl, select “Employee Referral” during application and enter your contact''s Kyndryl email address.Seniority level

Entry levelEmployment type

Full-timeJob function

Project ManagementInformation TechnologyCustomer ServiceIndustries

IT ServicesIT ConsultingNote: Location information and related postings are included for context but may be updated. This description preserves the core responsibilities, qualifications, and expectations of the ..... full job details .....