Technical Support Specialist - Dutch Fluency

OverviewServe as the initial technical point of contact for basic and complex customer issues, working collaboratively within your first-line support team, across engineering, and product teams to deliver comprehensive solutions. Provide in-depth technical troubleshooting for advanced issues across Samsara''s SaaS platform, hardware devices, and integrations, leveraging a deep understanding of networking, cloud technologies, and IoT systems. Actively contribute to knowledge base development by documenting detailed resolutions, creating technical guides, and mentoring junior agents on your team. Proactively identify trends in customer issues to influence product improvements and optimize support processes, driving continuous enhancement of the customer experience. Deliver professional and clear communication to both technical and non-technical stakeholders, ensuring seamless resolution of escalated issues while maintaining a high level of customer satisfaction. Champion Samsara''s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team), driving innovation and collaboration within the team and across departments.

Qualifications

Language: Fluency in Dutch

Education: Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience.

Experience: 3+ years in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments. Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues.

Technical Expertise: Understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting. Foundational knowledge in Artificial Intelligence.

Leadership: Ability to mentor and guide junior team members, fostering skill development and knowledge sharing. Experience leading projects or initiatives to improve operational efficiency and customer satisfaction.

Problem Solving: Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving technical and process challenges. Strong organizational skills to manage multiple escalations and meet deadlines.

An ideal candidate also has

General knowledge about electrical circuits, GPS and telematics.

Familiarity with networking protocols, APIs, and diagnostic tools.

Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution.

Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus.

Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks.

Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.).

Flexibility: Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases.

Company and role contextAt Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

About SamsaraSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing. We are excited to help digitally transform their operations at scale.

Role context and locationWorking at Samsara means you\''ll help define the future of physical operations and be on a team that\''s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. You will be part of our frontline support team of highly skilled Technical Support Specialists. You will respond to customer requests for technical assistance over the phone and via email. This is a fast-paced and independent role, with collaboration across support locations to serve customers.

Experience and requirementsExperience in a technical support role, proven customer-facing skills, and strong English communication skills are required. You should be comfortable handling complex technical issues in a fast-paced support environment.

LocationLocation/Working Pattern: This is a remote position open to candidates based in the UK within a reasonable commute distance to London.

Why applyYou want to impact the industries that run our world: real-world impact, helping to keep the lights on, get food to grocery stores, reduce emissions, and ensure workers return home safely. You are architecting your own career with rapid growth opportunities and a culture that encourages experimentation. You will join a high-caliber team and enjoy remote and flexible working arrangements as a full-time employee with competitive compensation and benefits. See our Benefits site for details.

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