Head Office IT Support Specialist

Overview

As a Head Office IT Support Specialist, you''ll provide high-level technical support to our Executive Committee and senior stakeholders from our Wigmore Street site. This is a full-time role offering white-glove IT support to Babcock''s Executive Committee.Responsibilities

Resolving faults across all end-user platforms with speed and precisionSupporting MS Teams meetings and video conferencing events end-to-endProviding desktop support via phone, email and in-person across the GroupTroubleshooting issues with PCs, laptops, printers, LAN, and mobile devicesSupporting executive-level users in a Head Office environmentThriving under pressure and meeting service level agreementsWorking within ITIL frameworks and processesProviding 2nd Line desktop support in a Windows 11 environmentConfiguring and supporting MS Teams (including live events), Polycom VC, and mobile devices (MDM, Intune, iPhones/iPads)Relevant IT certifications or equivalent experience in desktop supportITIL Foundation certification would be preferredMicrosoft certifications (e.g., MS-900, MD-102) would be preferredSecurity clearance requirements: The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Developed Vetting (DV) security clearance for this role.Security and Compliance

At Babcock we''re working to create a safe and secure world, together, and if you join us, you can play your part as a Head Office IT Support Specialist at our Wigmore Street site. Many positions within our company are subject to national security clearance and Trade Control restrictions. Your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).What we offer

Generous holiday allowanceMatched contribution pension scheme, with life assuranceAccess to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+Employee share schemeEmployee shopping savings portalPayment of Professional FeesReservists in the armed forces receive 10-days special paid leaveHoliday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their entitlement“Be Kind Day” enables employees to take one working day''s paid leave a year (or equivalent hours) to undertake volunteeringExcellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeingBabcock International: for over a century we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared ..... full job details .....