Technical Support Specialist

Technical Support Specialist Heathrow (On-site - 5 days p/w) 12 Month Contract 170 p/d Inside IR35Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing.You''ll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams.It''s a hands-on, varied role with frequent travel between airport locations, so no two weeks look the same.What You''ll Be DoingProviding Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teamsCarrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validationInstalling, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-liveActing as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviewsWorking within airport security, permit-to-work and Health and Safety procedures, and keeping incident, maintenance and asset records accurateTaking part in the on-call ..... full job details .....