Customer Support Expert (Technical Support)

Job Title Customer Support Expert (Technical Support) Job Description They have questions, you have answers! When customers call Sage to solve their complex technical issues, they''ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software. Hybrid - 3 days in our Newcastle office (global headquarters) Salary - starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750 Assessment - look for an email after you apply inviting you to complete your application We have now filled our September cohort and will be resuming recruitment for our next cohort soon. Once recruitment reopens, we will be in touch with an update on next steps. Key Responsibilities Your day-to-day: Each day, you''ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It''ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You''ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort. How people describe you: You''re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you''re good at it too. Not only that, but you are excellent at ..... full job details .....