Technical Support Officer

Technical Support Officer (Housing) Reading (RG2 0QX) £14.59 per hour PAYE 3-Month Temporary Contract Office-Based - 5 Days Per Week Full-TimeWe are currently recruiting for a Technical Support Officer to join a busy Housing Property Services team based in Reading.This is an excellent opportunity for an organised and customer-focused administrator with strong data management and customer service experience to support the delivery of housing maintenance, repairs and planned works services.Working within a fast-paced environment, you will play a vital role in ensuring housing maintenance operations run efficiently, helping to deliver a high-quality service to residents, contractors and operational teams.Key ResponsibilitiesManage work orders and job tickets from receipt through to completion and closure.Raise, allocate and process maintenance jobs using internal management systems.Liaise with tenants, contractors, tradespeople and internal teams to ensure works are delivered efficiently.Maintain accurate records, databases and filing systems.Produce and proofread correspondence, reports and meeting minutes.Process purchase orders, invoices and associated administrative documentation.Support performance reporting, customer satisfaction monitoring and data analysis.Handle enquiries, complaints and service requests professionally and efficiently.What We''re Looking ForPrevious experience within an administrative, technical support or housing support environment.Experience ..... full job details .....