Technical Support Officer

Technical Support Officer (Full Training into Renewable Energy Systems)

Cardiff

-25,000 - -28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth

Are you experienced in customer support and looking to build a career in the futureproof renewable energy industry?

Do you want to join a company offering full technical training, career development, and progression into areas such as system design and technical customer support?

The company are leading specialists in energy efficiency, providing government-backed, grant-funded solutions to domestic properties across the UK. With recent expansion into the commercial market and private B2B services, they are entering a huge phase of growth and strengthening their team to support this journey.

As a Technical Support Officer, you will be a vital link between customers, engineers, surveyors, and installers - ensuring enquiries are handled efficiently and accurately. With full training on energy efficiency systems, you''ll have the opportunity to progress into technical system design and modelling, while developing a highly transferable skill set in a growing industry.

This position is perfect for a customer-focused professional looking to enter the renewable energy market. With structured training, ongoing support, and clear routes for progression, you''ll be able to build a long-term career in a company committed to employee development.

The Person:

• Proven experience in a customer-facing support role.
• Ideally from a technical background (heating, plumbing, construction, engineering - though not essential).
• Strong IT skills, with good knowledge of MS Office.
• Excellent attention to detail and strong time management.
• Eager to learn and progress within the renewable energy industry.

The Role:

• Manage inbound enquiries from customers, engineers, and surveyors.
• Provide technical support to installation teams on energy efficiency systems.
• Communicate with manufacturers and wholesalers to identify and acquire required parts.
• Support ECO submissions and customer contribution calculations.
• Progress into system design and modelling with full technical training provided.

Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.