One of my local government clients are currently recruiting an experienced Technical Support Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To provide effective and efficient administrative support to the professional and technical officers within Building Control The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures. Responsibilities: To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing the day to day interaction with Contact Camden. To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act To assist colleagues with research and ..... full job details .....