Technical Support Manager

TECHNICAL SUPPORT MANAGER Future Infrastructure Manager Opportunity Northampton, East Midlands (On Site) c 45,000 + Uncapped Bonus + Benefits Are you a Technical Support Manager, IT Support Manager, Service Desk Manager or Senior Support Engineer looking for the opportunity to step beyond traditional support management and build a career in infrastructure, cloud technology and IT operations?This is a newly created role within a high-growth, technology-driven organisation that is investing heavily in Azure, Microsoft 365, cybersecurity, AI and data. Reporting directly to the Head of Technology, you will play a key role in shaping and scaling the internal support function whilst developing towards broader infrastructure and operational leadership responsibilities. This is not a traditional Helpdesk Manager role. The business is experiencing sustained growth and is investing heavily in technology as a strategic enabler. This newly created position offers the opportunity to build, improve and scale the support function whilst developing your own career towards broader infrastructure, cybersecurity and IT operations leadership. The OpportunityYou will lead and develop a team of two Helpdesk Engineers whilst taking ownership of the day-to-day operation of the support function. Alongside team leadership, you will remain hands-on technically, acting as the senior escalation point for more complex issues across Microsoft Azure, Microsoft 365, Entra ID, Intune, Exchange Online, VPN ..... full job details .....