Technical Support Engineer

Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors. Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.Working with cutting-edge automated machinery, you''ll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.Technical Support Engineer ResponsibilitiesProvide remote technical support to customers and field service engineers.Diagnose mechanical, electrical, CNC and software-related faults.Support customers via telephone, email and remote diagnostic systems.Analyse machine alarms and identify effective technical solutions.Escalate complex issues to specialist engineering teams where required.Assist customers during machine installation, commissioning, operation and maintenance.Manage technical support cases and maintain accurate service records.Identify spare parts requirements and assist with service planning.Work closely with Service, Engineering and Sales teams to ensure excellent customer support.Contribute to continuous improvement initiatives and technical knowledge sharing.Deliver a professional, customer-focused service with excellent response times.About YouIdeally, as a ..... full job details .....