Technical Support Manager

Involve Recruitment (Midlands) Ltd are once again working with a forward thinking, progressive and highly ambitious award winning company in the Black Country region!

Role - Technical and Product Support

Salary - -35,000 to -40,000

The position of Technical and Product Support will play a pivotal leadership role in overseeing product development, specification, testing, certification, and technical customer support.

This position sits at the intersection of Product Development, Sales, Operations, and our international manufacturing partners - ensuring projects are delivered smoothly, on time, and to the highest technical standards.

Daily duties:

• Project & Team Leadership Product Development Product Specification & Certification
• Management Smart Technology Leadership
• Master Keying Management
• Quality Assurance
• Training Support Technical Customer Support

Proven experience in technical management (lock manufacturing or related industry preferred but not essential but Manufacturing in general is essential .

Strong knowledge of product specification, testing processes, certification management, and quality systems.

Benefits:

• 24 days holiday plus bank holidays Bank holidays and Christmas shut down
• Duvet days
• Company pension
• Company outings
• Reduced price gym membership
• 24/7 employee assistance programme and Bright HR benefits package