Technical Support Manager

Technical Support Manager Location: Dudley, West Midlands, DY1 4DA Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 5% Matched Pension, Holidays, 25 plus bank holidays, Life Assurance, Cycle to work scheme, Cash health care scheme Paycare, Birthday Vouchers, Employee Assistant Programme, Branded Uniform, Free parking and Free tea and coffee! Join Hayley 24/7 Engineering At Hayley 24/7 Engineering, we pride ourselves on being the fast and effective mechanical engineering solutions provider to all industry sectors. Due to continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely, efficiently, and to the highest standards. You will play a vital role in maintaining customer satisfaction, supporting business growth, and identifying opportunities for process improvements and enhanced profitability. As our ..... full job details .....