Technical Support Engineer

Technical Support Engineer Packaging Machinery Location: Leighton Buzzard Salary: £40,000 £45,000 + 7 14% Pension + 20 Days Holiday + Death in Service Hours: Monday to Friday, 8:30am 5:00pmAbout the Company Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 million. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates £20 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.The Role As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.Key Responsibilities Provide technical and engineering support to customers for capital packaging machinery issues.Raise and manage technical support tickets, ensuring timely and accurate resolution.Read and interpret equipment manuals, technical documentation, and engineering drawings.Diagnose and resolve mechanical, electrical, and software-related issues.Understand and troubleshoot electrical systems (24V/415V).Work with PLCs, HMIs, and related control systems to identify and correct faults.Liaise with OEM suppliers overseas to coordinate ..... full job details .....