Technical Support Engineer

Job Title: Technical Support EngineerLocation: TamworthSalary: 47,000 per annumHours: 38 hours per weekMonday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)Friday: 08:00 - 13:00 (no lunch break)Company:A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.Role Overview:The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.Key Responsibilities:Provide pre- and post-sales technical support to customers, distributors, and agentsHandle warranty issues, including customer returns and supplier liaisonSupport production with PLC and HMI programming, mechanical assembly, and non-conformance resolutionPerform special testing of equipment and RandD profiles when requiredCover quality inspections and audits as neededMaintain and update quality control systemsSkills and Experience:Strong electro-mechanical engineering backgroundExperience with PLC and HMI control systems (Schneider, Ladder Logic/ST)Ability to interpret wiring diagrams and technical documentationHands-on experience with assembly, fitting, and ..... full job details .....