Technical Support Engineer (Energy Trading and Risk Management)

Description

The opportunity to strengthen the Customer Experience team: we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.You will be a person with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.Responsibilities

Tracking and taking ownership of customer issues/queries and managing through to resolutionResearching and troubleshooting software issues and providing prompt and accurate customer feedbackActing as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globallyOrganise regular customer meetings and provide status updates to internal and external stakeholdersManage and own all aspects of customer success, while maintaining a holistic view of customer satisfactionYour background

Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.Excellent English verbal and written communication skills (C1 or B2).Strong account management.Ability to provide an outstanding customer experience for their clients.Self-motivated and adaptable.More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.We can provide more information during the recruitment process.Accessibility and accommodations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a ..... full job details .....