Technical Support Engineer (Bilingual English/French)

Technical Support Engineer (Bilingual English/French)

LondonWho We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.The Role

Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we''d love to hear from you!Responsibilities

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issuesProvide best practice design, installation, and configuration expertise to enterprise customersCommunicate technical matters to customers both orally and in writingOwn customer issues from creation to resolutionCollaborate with Engineering and Product teams to test new products and identify bugsWrite technical knowledge base articles and whitepapersStaying up to date on the latest products and industry technologiesBuild tools and processes that will scaleRequirements

Bilingual in French and English, both verbally and in writingBachelor''s or Master''s degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity1+ years professional or internship experience in a technical support engineering or IT roleStrong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systemsExperience working with Linux, APIs, Python, or other coding languages is a plusAbility to communicate complex technical matters both orally and in writingExcellent customer service skills and ability to multitask and prioritize in a fast-paced environmentDemonstrated problem-solving skills and attention to detailIndustry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+London Office Employee Benefits

Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:Fertility benefitsFitness/wellness allowanceMonthly commuter benefitsKitchen filled with drinks and snacks and daily food allowance when working from the officeAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable ..... full job details .....