Data Product Support Engineer

Social network you want to login/join with:HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI. We offer a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Our consolidated revenues for the 12 months ending December 2024 totaled $13.8 billion.Core ResponsibilitiesOwn and manage, in conjunction with customers, BAU Procedures through defined Runbooks.Define and evolve the scope of responsibilities from the Customer Platform.Adhere to the ITIL methodology with requests, incidents, problems, and change control facilitated through the customer’s ServiceNow instance.Ensure compliance with SLAs regarding response and resolution times.Facilitate and provide post-mortems aligned with templates provided by the customer, using Confluence.Conduct incident root cause analysis and impact resolution through defined workarounds and permanent fixes via change control.Uplift the customer platform through suggested enhancements and enacted agreed-upon changes.Provide data fixes and small to medium BAU data ETL ..... full job details .....