Technical Support Engineer (B2B)

Overview

Push the boundaries of tech. In your sweatpants.Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry?Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company?We’re looking for an experienced Technical Support Engineers with a flair for creativity and innovation. If you are a team player who is motivated by technical challenges, eager to exercise excellent problem-solving skills, and enthusiastic about providing customer experience and technical support that exceed the expectations of millions of users - this is the opportunity for you!The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons :

This is the moment. It’s an exciting time at Alludo, with new leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.

We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.

It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the Technical Support Engineer role and see if we’re destined to be together.

ResponsibilitiesTake ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Meet SLA for issues with respect to the severity

What YOU bring to the table :

2+ years of experience as a Technical Support Engineer or similar role

Work experience with: Windows Server, Android, iOS, Mac virtualization (VMware, Microsoft, Hyper-V), Microsoft platform network services (DNS, DHCP, PKI and other), Active Directory, IIS

Networking fundamentals (TCP/IP basics, routing, switching and other)

MCITP, CompTIA Network+ and CCNA certifications are a plus

Experience with Citrix is a plus

Demonstrated strong technical, IT, and problem solving knowledge

Familiarity and hands-on experience with macOS / Linux distributions is a plus

Excellent demonstrated written and verbal communication skills with ability to communicate effectively with a wide variety of personalities and situations

Multitasking

Stress tolerance

Demonstrated problem solving skills

Passed interview with product Subject Matter Expert or / and Tier 1 Team Manager

Culture fit requirements :

Be part of an exciting, challenging environment where creative thinking and innovation are highly valued, and every voice matters

Innovative

Creative

Collaborative

Productive

Embrace diversity of ideas, lifestyles, backgrounds, insights, and perspectives

Proud

Passionate

Always learning and moving forward

What are you waiting for? Apply now! We can’t wait to meet you.FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.About Alludo

Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you''ve been, and we''re uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW, MindManager, Parallels, and WinZip – to inspire users and help them achieve their goals.It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and State regulations and Company Policy. Any information received relating to accommodation will be treated as ..... full job details .....