Technical Support Consultant

About the roleAs a Technical Support Consultant, you''ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience.This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You''ll be the expert our customers and colleagues turn to when something isn''t working in our HR information systems - investigating, diagnosing and resolving issues across the product suite.You won''t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You''ll sit at the heart of that pod, owning issues end to end and taking real pride in how quickly and clearly customers get the answers they need. Responsiveness and resolution times matter here - and so does looking after the people behind every ticket.You''ll collaborate closely with Product, Development and Infrastructure teams, while building deep product expertise and supporting customers and colleagues with best-practice guidance.Why applyTeam: Be part of a collaborative, customer focused team where you can make a real impactGrowth: Build valuable experience in a growing HR tech space with exposure to modern platformsImpact: Gain variety and development opportunities across support, projects and technical deliveryWhat you''ll be doing• Investigating and resolving technical issues across our HRIS platform, ..... full job details .....