Technical Supervisor

About The Company:

OCS UK and Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -

Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working:

Monday to Friday

Key Responsibilities:Act as the primary link between the engineering team and the Operations Manager to ensure smooth day-to-day delivery of the contractProvide hands-on technical support to engineers, assisting with troubleshooting and resolution of complex mechanical and electrical issuesLead team briefings, toolbox talks, and van inspections, consistently promoting and maintaining a strong health and safety cultureMonitor and manage operational systems including engineer trackers, tool calibration records, and uniform inventoryConduct regular site visits to engage with engineers, assess standards of work, and offer coaching and supportWork collaboratively with other teams including the Helpdesk, Facilities Managers (FMs), and technical specialists to ensure smooth and effective service deliveryAudit engineer paperwork, logbooks, and service records to ensure contractual and compliance standards are being metCarry out regular audits of PPM (Planned Preventative Maintenance) completion and documentationEnsure all health and safety incidents, near misses, or hazards are reported promptly and accurately using the EcoOnline platformUse own initiative and problem-solving skills to address site challenges or unexpected maintenance issuesSupport event preparation and delivery across The Royal Parks estate, including highprofile and state occasionsParticipate in the out-of-hours on-call rota (currently 1 week in every 4 weeks; subject to operational changes)Assist in identifying training needs or skills gaps within the team and support development of team capabilitiesEnsure reactive and planned works are completed to a high standard, within SLA timescales, and in full compliance with proceduresEncourage a team-first approach, supporting collaboration and high standards across all functions

Preferred Qualifications and Experience:Recognised Electrical or Mechanical qualification (e.g., City and Guilds, NVQ, or equivalent)Proven experience in facilities management or a building services environmentExperience leading or supervising a multi-skilled engineering teamStrong understanding of health and safety legislation, including compliance auditing and reportingProficient in using digital systems for work tracking, reporting, compliance, and communicationCapable of balancing management responsibilities with active technical involvement

Work Environment:Field-based supervisory role across The Royal Parks estate in LondonPreferable MandE back groundGood level of Electrical knowledge is requiredCombines office-based coordination and reporting with regular on-site presenceHigh-profile, public-facing locations requiring professional conduct, discretion, and a proactive mindsetCollaborative work with multidisciplinary teams to ensure service excellence and client satisfaction

How to Apply:

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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or ..... full job details .....