Technical Services Manager (MSP)

Technical Services Manager (MSP) Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts. Pre-Sales and Vendors: Support solution design, review technical proposals, and manage vendor relationships. Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials. To Be Successful You Will Have Experience: 3+ years of leadership experience ..... full job details .....