Technical Services Manager

Overview

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Technical Services Manager

role at

GPE .

We are offering an exciting opportunity for a forward-thinking technical services manager to shape the future of our critical infrastructure. You will play a central role in delivering a major capital plant replacement project into operation while ensuring the continued reliability and compliance of systems that are vital to broadcasting. This role requires a unique balance of strategic project leadership and day-to-day operational management, ensuring business critical services remain robust, resilient and ready for the future.

Responsibilities

Delivery and maintenance of technical operations; develop and maintain a services maintenance strategy for each building and ensure services delivered are fit-for-purpose with market-leading solutions. This includes:

5 Year Capex Planned Preventative Maintenance Planner with Capital Plant Replacement Schedule (aligned with the Building Fabric plant to provide a whole asset plan)

Maintain detailed Integrated System Tests programme and records

Asset schedule production and maintenance

Support to the Customer Services Team

Support to the development team on future development project design proposals

Support to the Project Management team on handover of development projects

Coordinate and manage service partners to ensure optimum service, value for money and management of the annual budgets. This will include scoring KPI’s and providing feedback on their performance.

Repairs and CAPEX upgrades: oversee reactive repairs impacting service delivery; provide technical issues support and resolution.

CAPEX upgrades will generally be project-managed externally with the Technical Services Manager acting as the client representative to ensure on-time, on-budget delivery without compromising planned maintenance or other service contracts. Ensure contracts, appointments and records are executed, managed and retained.

Formulate a disaster recovery plan for each mechanical and electrical system in the event of a system failure.

Building Handover Process

Assist the Senior Technical Services Manager and other departments to build positive customer relationships, improve GPE’s NPS, and mobilise the building for the Day 1 product.

Assist in the Soft Landings Process

Assist in the production of Mobilisation Plans and Budgets

Witness Stress Tests of New Assets and Integrated System Tests (IST)

Agree handover protocol including retention of as-built information

Warranty Management and Post Occupancy Evaluations

Assist with Customer Pulse Surveys

Customer WorksAssist the Building Surveying Team by overseeing and commenting on MandE works to ensure works do not compromise the building or warranties. Monitor and witness commissioning to systems on completion and review handover certification and paperwork.

Legislative Requirements

Maintain compliance with legislative requirements related to the management of the buildings

Compliance Management

RAMS reviews

Online reporting generally

Sustainability, Suppliers and EnergyAssist in maintaining an approved list of contractors/consultants and support sustainability targets. In line with Net Zero Carbon by 2030, develop and deliver an energy reduction and decarbonisation strategy with a detailed plan for each asset, and engage with customers to help reduce energy use.

Maintaining NABERS accreditations related to services

Energy reduction through correct operation of plant and systems

Job Responsibilities and Requirements

Excellent and broad technical knowledge with a background in Hard FM

Experience in contract management with contract values > £1m in the commercial sector

Experience of using innovation and technology to improve occupier experience; strong focus on customer service across multiple service streams

Financially astute and commercially experienced in technical/professional environments

Proven ability to engage with a demanding occupier base and deliver exemplary service

Skills and Personal Attributes

Technical and problem solving: quick to pick up new software; strong analysis and problem-solving; IT skills across Microsoft Office

Organisation and control: excellent organization, attention to detail, ability to handle a large workload, diligent with schedules and data

Communication and relationship management: confident with stakeholders at all levels; strong written and verbal communication; builds positive relationships

Personal attributes: dynamic, self-directed, integrity, service mindset, resilience under pressure, continuous improvement mindset, team player, self-starter

Job Benefits

Hybrid working (4 days in office)

Competitive remuneration

Share incentive plan

Annual leave

Pension

Enhanced parental leave and pay

Private medical and private dental insurance

And many others

At GPE we are committed to diversity and inclusion. Diversity data collection is voluntary and confidential, anonymised for diversity assessment and will not influence hiring decisions.

As a Disability Confident employer, we will ensure a fair and proportionate number of disabled candidates that meet the minimum criteria for this position will be offered an interview, and reasonable adjustments can be made during the process.

Seniority level

Mid-Senior level

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