Technical Service Specialist

Graduate Engineer, Norwich: As a Technical Service Specialist in the retail industry, you will support customers by resolving technical issues and ensuring a seamless service experience. This role in Maidenhead requires a detail-oriented individual with excellent problem-solving skills.Client DetailsGraduate Engineer, Norwich: The employer is a medium-sized organisation operating within the Pharmaceuticals / Medical Devices industry, known for its customer-focused approach. They strive to deliver exceptional service and maintain strong technical support standards.DescriptionGraduate Engineer, Norwich: Provide first-line technical support to customers (likely to be Lab Staff) via phone, email, or other communication channels.Diagnose and resolve technical issues promptly to minimise customer downtime.Maintain accurate records of customer interactions and resolutions.Collaborate with internal teams to escalate and resolve complex issues.Assist in creating and updating technical documentation and FAQs for customers.Offer guidance on the use and maintenance of products and services.Monitor trends in customer queries to identify potential improvements to service offerings.Ensure compliance with company policies and standards during all interactions.ProfileA successful Technical Service Specialist should have:You will have a degree in Electrical Engineering, Mechanical Engineering or a Medical Technology DegreeStrong problem-solving and analytic skills to diagnose technical issues. ..... full job details .....