Technical Service Specialist

Graduate Engineer, Norwich: As a Technical Service Specialist in the retail industry, you will support customers by resolving technical issues and ensuring a seamless service experience. This role in Maidenhead requires a detail-oriented individual with excellent problem-solving skills.

Client Details

Graduate Engineer, Norwich: The employer is a medium-sized organisation operating within the Pharmaceuticals / Medical Devices industry, known for its customer-focused approach. They strive to deliver exceptional service and maintain strong technical support standards.

Description

Graduate Engineer, Norwich:

• Provide first-line technical support to customers (likely to be Lab Staff) via phone, email, or other communication channels.
• Diagnose and resolve technical issues promptly to minimise customer downtime.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Assist in creating and updating technical documentation and FAQs for customers.
• Offer guidance on the use and maintenance of products and services.
• Monitor trends in customer queries to identify potential improvements to service offerings.
• Ensure compliance with company policies and standards during all interactions.

Profile

A successful Technical Service Specialist should have:

• You will have a degree in Electrical Engineering, Mechanical Engineering or a Medical Technology Degree
• Strong problem-solving and analytic skills to diagnose technical issues.
• Experience building or designing - This can be degree specific or something like maintaining a car or repair drones in you personal like.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work collaboratively within a team and independently when needed.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Based in Norwich and ideally drive or at least be happy attending work on customer sites locally to Norwich

Job Offer

• Competitive salary ranging between -35,000 and -38,000, depending on experience.
• Fixed-term contract providing stability and structure.
• Opportunity to work in the retail industry with a focus on technical service excellence.
• Located in Norwich, offering a convenient and accessible workplace.
• Supportive company culture with a focus on professional development.