Technical Officer

Overview

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Technical Officer on a 3-month contract, highly likely to be extended at the client\''s discretion. Please apply with your CV for immediate consideration.Rate of Pay: £17.96 - £23.47 per hourResponsibilities

Monitor and create statistical information associated with service requests and failures.Input data accurately into spreadsheets (Microsoft Excel), SAP, and other systems, ensuring information is up to date and reliable.File and archive records both electronically and manually in line with council policies.Analyse tonnage and service data, providing recommendations for improving efficiency and delivery.Deal with written and oral enquiries and complaints, providing clear and professional responses.Qualifications / Requirements

Minimum of 4 GCSEs at Grade C or above (or equivalent), including Maths and English.At least 1 year of experience delivering front-line services or managing service-related data/contracts.Experience using SAP or similar systems for finance, monitoring, and reporting (desirable).Experience of delivering excellent customer service.Experience of working collaboratively with internal and external stakeholders.Proficiency in Microsoft Excel, Word, and Outlook at an intermediate level.Strong knowledge of data entry, monitoring, and statistical reporting processes.Understanding of customer service principles, ideally within a public sector environment.Ability to plan, organise, and prioritise workloads effectively.Excellent written and verbal communication skills, with the ability to liaison with diverse stakeholders.Accuracy and attention to detail in handling data and ..... full job details .....