Technical Manager, Informations Solutions - South of the UK

Overview

Technical Manager, Informations Solutions - South of the UK at Roche. Lead a regional support group in the delivery, maintenance and support of digital/IT products within Roche Diagnostics for customers across the South of the UK.What You’ll Do

Based in the South of the UK, guide a regional support group in the support, delivery and maintenance of digital/IT products. Manage all aspects of customer support—preventative, corrective, modification, and installation service activities. Take ownership of technical issues within the Information Solutions area and ensure ongoing maintenance of IT and digital products.Ensure customer and patient centricity, delivering end-to-end solution support, driving software updates, and managing operational costs within your team.Collaborate with peers, Technical Product Managers, Senior Specialists, and Commercial and Marketing teams to deliver differentiated customer solutions.Ensure the Technical Services team is properly staffed with the right people, equipped with the necessary skills and competencies.Who Are You

Degree-educated or with a relevant professional qualification. Experience in IT systems support and implementation, or an equivalent background. Leadership or line management experience is desirable.Adept at providing effective support for pathology laboratory solutions, motivated by exceeding customer expectations and empowering others with knowledge. Strong troubleshooting mindset and ownership of work. Curious, with a passion for driving innovation and training others.Proven skills with Microsoft products, Google Suite, and Salesforce; fluent in written and spoken English. Core competencies: strategic agility, decision-making, technical and business expertise, communication, change management, teamwork, and collaboration.Investing in You

Roche invests in its people with a competitive salary and benefits package, a recognized product training program, and ongoing support to build knowledge, skills, and potential. Opportunities for further career development within Roche are encouraged.Who We Are

A healthier future drives Roche. With more than 100,000 employees worldwide, we aim to advance science and ensure access to healthcare today and for generations to come. We deliver life-changing healthcare solutions while fostering a culture where every voice matters and diversity drives innovation.Equal Opportunity

Roche is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. Flexible working arrangements will be reviewed with care.Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Administrative and Customer ServiceIndustries: Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment ..... full job details .....