Technical Customer Support Coordinator

Technical Customer Support CoordinatorLocation: Coventry Contract Type: Permanent Salary: 26,000 Hours: Full Time Driving Licence Required: Yes Own Car: YesAbout the RoleWe are seeking a proactive and customer-focused Technical Customer Support Coordinator to join our growing team. This role is ideal for someone with strong customer service skills and a practical technical understanding of products, troubleshooting, fault diagnosis and customer support.You will act as the first point of contact for customers requiring technical assistance, providing support and guidance on product installation, operation, assembly, maintenance and fault finding. Typical enquiries may relate to electrical supply issues, gas supply concerns, product assembly, product faults, replacement parts and general technical troubleshooting.Working closely with internal departments, suppliers and service partners, you will ensure customer issues are resolved efficiently while delivering an excellent customer experience.Key ResponsibilitiesProviding technical support to customers via telephone, email and online enquiries.Diagnosing and assisting with product faults, assembly issues and operational problems.Advising customers on electrical and gas supply requirements, troubleshooting and safe product use.Supporting customers with assembly, installation and replacement part enquiries.Logging, tracking and managing customer cases through to resolution.Processing warranty claims and coordinating replacement ..... full job details .....