Technical Customer Service Executive

A market leading facilities services business with national footprintA great opportunity to take a lead in escalated technical issuesAbout Our ClientTechnical Customer Service Executive, Camberley:

This position is with a well-established organisation in the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service.Job DescriptionTechnical Customer Service Executive, Camberley:

Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.Resolve technical issues for a range usersProvide technical support and guidance on product usage and troubleshooting.Collaborate with internal departments to resolve customer issues efficiently.Maintain accurate records of customer interactions and document solutions provided.Identify opportunities for process improvement and share feedback with the team.Assist with order processing and tracking, ensuring timely delivery for customers.Stay updated on product knowledge to offer accurate and reliable information to customers.Support the development of customer service best practices within the team.The Successful ApplicantTechnical Customer Service Executive, Camberley:

A successful Technical Customer Service Executive should have:A background in IT / Technology customer service,Excellent IT and systems skillsStrong technical aptitude and the ability to learn product details quickly.Excellent communication and interpersonal skills for effective customer interaction.Proven problem-solving capabilities and a customer-focused mindset.Proficiency in using CRM systems and Microsoft Office tools.A proactive and organised approach to managing workload and priorities.What''s on OfferA competitive salary in the range of £33,000 to £35,000 per annum.Permanent position with stability and growth opportunities.Convenient location in Camberley with access to local amenities.Supportive company culture with a focus on teamwork and professional development.Opportunities to expand technical knowledge within the industrial and manufacturing sector.

If this sounds like the next step in your career, we encourage you to apply today and join a company dedicated to excellence in customer ..... full job details .....