Customer Services Administrator

An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday - Friday, 8.30am - 5.00pm and will be paying an annual salary of between -25,000 - -26,000 depending on experience.

As the Customer Service Administrator, you will be responsible for:

• Assisting the Service/Installations Manager & Supervisor.
• Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
• Monitor the Service email inbox and deal with any enquires.
• Ensure all service calls are logged promptly onto the customer-based systems
• Arrange for Sub-contractors to attend calls and raise purchase orders.
• Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
• Update customer websites with engineer ETA and delivery of kit/parts.

Benefits:

• 23 days rising to 25 days + Bank holidays
• Health care
• Pension
• Free parking

The successful Customer Service Administrator will have the following related skills / experience:

• Must be pro-active and show ability to resolve issues and find solutions
• Good administration skills with a keen eye for detail
• Experience of working within a busy customer service role
• Effective communication both oral and written
• Full PC literacy on Microsoft software packages
• Must have a can-do attitude and be able to work as part of a team
• A car driver is essential for this position due to the office location