Technical Business Analyst - Customer Journey

Technical Business Analyst - Customer JourneyHybrid Working - Edinburgh OR London - 2 days a week on site.Financial ServicesLorien''s leading banking client is looking for a Technical Business Analyst with a strong focus on customer journey optimisation to bridge the gap between business and technology.Working across multiple franchises, functions, and organisations, you will gather and translate business and customer requirements into clear, deliverable technical solutions that enhance the end-to-end customer experience.The ideal candidate has a background in High Street Banking, passionate about improving customer experiences through technology. You have experience working across business and technology teams, understand the complexities of retail banking customer journeys, and can translate business needs into structured, prioritised work that enables Agile delivery teams to deliver high-quality, customer-focused solutions.This role is based in Edinburg OR London.This role will be Via Umbrella.Working in a Hybrid Model of 2 days a week on site.Key ResponsibilitiesAnalyse and improve end-to-end customer journeys, identifying opportunities to enhance customer experience and business outcomes.Engage with business stakeholders to gather, analyse, and document business, customer, and technical requirements.Translate requirements into user stories, acceptance criteria, and prioritised deliverables for Agile teams.Work closely with Product Owners, Delivery Leads, Architects, and ..... full job details .....