Technical Account Manager - Unified Communications

Overview

An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Account Manager to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners. The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.Responsibilities

Work with sales colleagues to scope and propose technically sound UC and networking solutionsDeliver product demonstrations and assist with technical aspects of sales pitchesSupport webinars, open days, and industry events with solution-focused technical inputIdentify and suggest upsell opportunities based on customer needsTechnical Enablement and Training: Deliver technical product and certification training to partners and internal staffAssist in the creation of training materials and technical contentPlan and run technical workshops and webinars (virtual and in-person)Promote upcoming training sessions in collaboration with the marketing and sales teamsVendor and Product Engagement: Act as a technical liaison for key UC vendors and manufacturersMaintain up-to-date knowledge and certifications across the vendor portfolioAttend vendor briefings and contribute to product lifecycle planningPost-Sales Support: Provide 2nd-line technical support to partners on UC, networking, and security solutionsTroubleshoot issues via logs, remote sessions, and lab testingEscalate to vendors where required and contribute to internal knowledge base articlesQualifications

You''ll be a confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.A solid background in VoIP / Unified Comms - cloud or on-premise IP PBX, SIP, DECT, IP phonesKnowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewallsFamiliarity with network switching, VLANs, and VPNsConfidence with technical analysis (SIP traces, PCAPs, logs etc.)Experience in a distributor, MSP, VAR, or vendor support roleAbility to present clearly and comfortably in front of an audienceSalary and Benefits

Salary dependent on experience likely £35k-£40kAuto enrolment pension scheme23 days holiday rising with tenureOther details to be discussed at interviewBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied ..... full job details .....