Tech Manager

Business Analysis & Delivery

• Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects.
• Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis.
• Support solution design by translating requirements into user stories, functional specs, or process flows.
• Act as a liaison between business stakeholders, technical teams, and third-party vendors to ensure alignment and successful delivery.

-Post Execution & Implementation Reviews

• Lead post-execution reviews to assess whether projects met business goals, timelines, and ROI expectations.
• Conduct root cause analysis on underperformance or deviations.
• Present review findings and recommendations to stakeholders and governance forums for improvement actions.
• Actively maintains a plan and whom is responsible to gather all of the required information to perform discovery.

Governance & Compliance

• Define and track project and service governance metrics (e.g., SLAs, KPIs, Risk & Controls).
• Ensure alignment with enterprise governance frameworks and audit readiness.
• Create dashboards and reporting templates for tracking project health and service compliance.

Service Improvement & Operational Excellence

• Drive continuous service improvement (CSI) initiatives using ITIL.
• Work with operations and incident/problem teams to identify recurring issues and recommend fixes.
• Develop and monitor improvement plans, value realization reports, and benefit tracking.