Team Manager - Insurance

We are recruiting a Team Manager to lead an established group of insurance professionals within an SME broking operation in Kent. It is a role for someone who understands the realities of commercial insurance broking, can manage performance without overcomplicating it and knows how to create an environment where capable people are trusted, supported and held to a clear standard. You may already be managing a broking or service team, or you could be an experienced Senior Account Handler, Senior Broker or Deputy Team Leader who has taken on coaching, workflow and people responsibilities and is ready for a broader management role. The opportunity This is a hands-on people management position rather than a role where you simply monitor reports from a distance. You will be close enough to the day-to-day operation to understand what is working, where pressure is building and where individuals need support, while giving experienced insurance professionals the space to do their jobs properly. A large part of the role is about bringing consistency to the team. That means setting sensible expectations, keeping workloads under control, dealing with performance issues when they arise and helping good people continue to develop. You will also have visibility across service, quality and commercial performance, so an understanding of how a busy SME insurance team operates will be important. What you will be responsible for You will manage, coach and develop a team of SME insurance ..... full job details .....