Team Manager, AGI Data Services, AGI Data Services - G T Quality

Overview

Team Manager, AGI Data Services, AGI Data Services - G T QualityJob ID: 3077503 | Evi Technologies LimitedTeam overview: Interested in improving the technology and features powering Alexa? Come work with us! We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. AGI Data Services'' (AGI-DS) mission is to provide high-quality data collection and labelled data for machine learning (ML) technologies. Our team is focused on ensuring the quality of data we provide meets our high quality bar.Job Mission

We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality.Responsibilities

Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and qualitySupport hiring and training of new AssociatesEnsure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basisDevelop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery prioritiesLiaise with Program Management and other global operations team leads to manage risks and propose mitigation strategiesTrack quality and utilization metricsFile and track tickets, following up on blocks to productivityProvide regular, formal and informal feedback to direct reportsIdentify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or leanAbout the team

In this position, you will support associates and project coordinators with their day-to-day work initiatives, activities and deliverables. You will participate in internal and external meetings, improve processes, and build mechanisms.BASIC QUALIFICATIONS

Bachelor Degree or equivalent professional or military experienceExperience working with performance metrics and developing them to measure progress against key performance indicatorsExperience managing a team or a group of people while supporting projects/programsPREFERRED QUALIFICATIONS

Experience with process improvement/quality control tools and methodsDemonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issuesExcellent communication, strong organizational skills and very detail-orientedStrong interest in hiring and developing people in their respective rolesLeadership experience in coaching and performance managementExperience in managing process and operational escalationsExperience with aspects of speech and language technologyExperience in project and stakeholder managementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting ..... full job details .....