Team Leader

Team Leader - Contact Centre

Location: Worksop
Salary: Up to -31,000 DOE + benefits
Hours: 40 hours per week | 4 days on / 4 days off

CCA Recruitment are delighted to be recruiting for an experienced Team Leader to join a growing and successful business based in Worksop.

This is a fantastic opportunity for an experienced contact centre leader who enjoys coaching and developing people, driving performance and creating a high-performing team environment.

As Team Leader, you will be responsible for supporting the day-to-day performance of your team, ensuring colleagues have the coaching, guidance and support they need to achieve their targets and deliver excellent customer outcomes.

Key responsibilities include:

• Coach, motivate and develop team members to improve performance against KPIs and individual objectives.
• Conduct regular coaching sessions and performance reviews to support continuous development.
• Manage and deliver effective monthly 1:1s with team members.
• Monitor team performance and analyse data to identify trends, opportunities and development needs.
• Support recruitment activity and help promote a positive company and brand image.
• Communicate effectively with your line manager, providing updates, feedback and recommendations.
• Ensure team members remain up to date with company procedures, processes and products.
• Support the wider operation in achieving business targets and maintaining high service standards.
• Take ownership of performance management and address issues effectively and professionally.

We are looking for an experienced Team Leader with a background in a contact centre or customer operations environment.

You will ideally have:

• Previous experience managing and developing a successful contact centre team.
• Strong experience in coaching, performance management and delivering 1:1s.
• The ability to understand and analyse performance data and KPIs.
• Excellent communication and people management skills.
• Strong problem-solving and decision-making abilities.
• Good organisation and time management skills.
• A proactive approach with the ability to motivate and engage a team.

• Salary up to -31,000 depending on experience
• 4 days on / 4 days off shift pattern
• 40 hours per week
• Opportunity to join a growing business
• Strong focus on employee development and progression
• Benefits package available

If you''re an experienced contact centre leader looking for your next opportunity in Worksop, we''d love to hear from you.

Apply today to be considered for this Team Leader opportunity.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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