Supporter Engagement Coordinator

Location: Central London, hybrid (2 days per week in office, including Tuesday) Contract: Temporary, until February 2027 Hours: Full-time (35 hours per week) Salary: £15.98 per hour (+ holiday) Start Date: ASAP Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children''s data. Responsibilities: Act as the first point of contact for supporters across phone, email, post and social channels Respond to enquiries, resolve complaints and provide high-quality supporter care Engage and inspire supporters to deepen their involvement with our work Support outbound communications, including thanking and stewarding fundraisers Maintain accurate supporter records on the CRM system and log all interactions Process requests for information and ensure materials are sent promptly Run reports to support supporter engagement and ensure donations are acknowledged Share supporter feedback to help improve services and organisational learning Work closely with internal teams and stakeholders to deliver a seamless supporter experience Identify ways to improve processes and contribute to continuous improvement Requirements: Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems Confidence handling ..... full job details .....