Supporter Care Coordinator- Part time

Join Our Team as a Supporter Care Coordinator!Are you passionate about delivering exceptional supporter care? Do you want to make a real difference for unpaid carers across the UK? If so, we have the perfect opportunity for you!Why This Role Matters: As a Supporter Care Coordinator (Stewardship), you''ll play a pivotal role in shaping a best-in-class supporter experience. You will be the heartbeat of our donor stewardship programme, ensuring our supporters feel valued and appreciatedLocation: Southwark, London (Just a 4-minute walk from Southwark train station)Contract: Temporary for three months, has the opportunity of going permanentPay: 14.84phWorking Hours: 21 hours per week, Tuesday, Wednesday and ThursdayHybrid/remote/onsite: Fully onsite initiallyYour Responsibilities Will Include:Leading the delivery of high-quality thank-you communications.Collaborating with the Supporter Care Coordinator (Data) to manage and accurately enter donor information.Creating and maintaining processes for efficient gift recording and thanking.Engaging with supporters through phone, email, and post in a friendly and transparent manner.Managing the fundraiser inquiries inbox and supporting challenge event fundraisers. What We''re Looking For:Experience in high-quality donor or customer care.Excellent communication skills, both written and verbal.IT competence and proficiency in data entry.Attention to detail and strong numeracy skills.A proactive approach to creating and improving processes. ..... full job details .....