Support Manager (Helpdesk), 12-month FTC

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Support Manager (Helpdesk), 12-month FTC

role at

Think Selection .

Role: Support Manager on a 12-month fixed term contract for a leading provider of eCommerce solutions to publishing companies. Location: central London. Pattern: hybrid (three days in the office, two from home), with flexibility to work remotely abroad for up to two weeks during the year. Salary: up to £35k plus eligibility for a shared maintenance bonus and company benefits.

Responsibilities

Respond to customer enquiries and manage/ test support and maintenance tickets.

Update platforms including Shopify and WordPress.

Deliver training for publisher clients on the company’s products and services, ensuring systems are used to their full potential.

Qualifications

Experience in customer support with strong organisational and communication skills.

Ability to manage multiple priorities in a fast-moving environment.

Good working knowledge of Google Spreadsheets or Excel.

Familiarity with WordPress, Shopify or basic HTML would be advantageous.

Employment details

Employment type: Contract (12-month fixed term; potential to become permanent).

Seniority level: Entry level

Job function: Information Technology

Industries: Book and Periodical Publishing

Application contact: Please send your CV to Julia Brown at Think Selection for more details – julia@thinkselection.com. Interviews are expected to commence ..... full job details .....